Garment Care Disclaimer

At Viva Del Sole, we take pride in offering quality, thoughtfully curated garments. Once purchased, each item becomes the responsibility of the customer. Please follow care instructions carefully-whether washing, ironing, or steaming. Viva Del Sole is not liable for damage resulting from improper garment care.

Frequently Asked Questions: Returns & Exchanges

Q: How long do I have to return an item?

You have 14 days from delivery to return eligible items. We recommend trying on your pieces as soon as they arrive so you don’t miss the window.

Q: What condition must items be in?

Items must be unworn, unwashed, and have original tags attached. We’re unable to accept returns on final sale items and accessories. 

Q: Do you offer exchanges?

Yes! We offer free exchanges for size or color, subject to availability. Just reach out and we’ll help you find your perfect fit.

Q: Is there a restocking fee?

Yes—a 10% restocking fee applies to returned items (not exchanges). This helps us maintain boutique-level care and quality.

Q: Who pays for return shipping?

Customers are responsible for return shipping. We recommend using a trackable method to ensure safe delivery.

Q: When will I receive my refund?

Refunds are processed within 5–7 business days of receiving your return. You’ll get an email confirmation once it’s done.

Q: What if my item is damaged or incorrect?

Oh no! Please contact us within 48 hours of delivery and we’ll make it right—on us.

Q: Can I get help with sizing before I order?

Absolutely. Reach out to our styling team—we’re happy to guide you toward your best fit.

Still have questions?

We’re here to help—just send us a message and we’ll respond with boutique-level care.